Shopping should be simple, and getting answers should be even easier.Browse our most frequently asked questions below. If you still need assistance, our support team is just a message away.
📦 Orders & Shipping
How long will it take to receive my order?
We process orders within 24-48 hours. Delivery typically takes 3-7 business days, depending on your location. You’ll receive a tracking link via email or SMS once your order has been shipped.
Do you offer free shipping?
Yes. We offer free shipping on eligible orders. Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a tracking link via email or SMS so you can monitor your shipment in real time.
Do you deliver across India?
Yes. Krenze delivers to most serviceable PIN codes across India.
Can I change or cancel my order after placing it?
If your order hasn’t been packed or shipped, we’ll do our best to accommodate changes or cancellations. Please contact our support team as soon as possible.
👕 Size & Fit
How do I choose the right size?
Each product includes a detailed Size Guide with measurements. We recommend comparing those measurements with a garment you already own for the best fit.
Are your oversized T-shirts true to size?
Yes. Our oversized collection is intentionally designed with a relaxed silhouette. For a standard oversized fit, choose your regular size. For a more fitted look, consider sizing down.
What if I receive the wrong size?
If your product is eligible for exchange, we’ll help you replace it with the correct size. Please ensure the item is unworn, unwashed, and returned with its original tags.
Do you offer a size guide?
Yes. Every product page includes a dedicated Size Guide to help you choose the perfect fit.
How should I measure myself?
Use a measuring tape to check your chest, shoulder, waist, and length measurements. Compare these with our Size Guide for the most accurate fit.
🔄 Returns & Exchanges
What is your return policy?
Eligible products can be returned or exchanged within the specified return window, provided they are unused, unwashed, and returned in their original condition with all tags attached.
How do I exchange a product?
Contact our support team with your order number, and we’ll guide you through the exchange process.
How long does a refund take?
Once your returned product passes our quality inspection, refunds are usually processed within 5-7 business days to your original payment method.
Can I return products purchased during a sale?
Sale item return eligibility depends on the promotion. Please review the product page or return policy for specific terms.
💳 Payments
What payment methods do you accept?
We accept major credit cards, debit cards, UPI, Net Banking, popular wallets, and other secure online payment methods available at checkout.
Is Cash on Delivery (COD) available?
Cash on Delivery is available in selected locations, subject to serviceability and order value.
Is it safe to shop on Krenze?
Yes. All payments are processed through secure, encrypted payment gateways to ensure your information remains protected.
Can I use discount codes during checkout?
Yes. Simply enter your coupon code during checkout before completing your payment. Only one promotional code may be applied per order unless otherwise stated.
🧵 Products & Care
What fabrics does Krenze use?
We focus on premium-quality fabrics selected for comfort, durability, breathability, and everyday wear. Fabric composition is listed on each product page.
How should I wash my Krenze garments?
For the best results:
- Machine wash cold
- Wash with similar colours
- Turn garments inside out
- Avoid bleach
- Tumble dry on low or air dry
- Iron on low heat if needed
Always follow the care label attached to the garment.
Will the colour fade after washing?
Our products are made using quality fabrics and colour-fast processes. Following the recommended care instructions helps preserve colour and fabric quality for longer.
Are Krenze products made for everyday wear?
Yes. Every Krenze piece is designed to deliver premium comfort, refined style, and lasting durability for everyday use.
🎁 Offers & Membership
How can I stay updated on new arrivals?
Subscribe to our newsletter and follow Krenze on Instagram, Facebook, and other social platforms to receive updates on new launches, exclusive offers, and styling inspiration.
Do you offer exclusive member benefits?
Subscribers receive early access to new collections, exclusive promotions, special announcements, and styling updates.
Can I purchase Krenze products as gifts?
Absolutely. Krenze products make great gifts for anyone who appreciates premium everyday style.
How do I subscribe to the newsletter?
Simply enter your email address in the newsletter section on our website to receive updates, launches, and exclusive offers.
📞 Support
How can I contact Krenze?
You can reach us through our Contact Us page, email, or phone during business hours. Our support team is always happy to help with your questions.
What are your customer support hours?
Our customer support team is available during regular business hours. We aim to respond to all enquiries within 24 business hours.
I still need help. What should I do?
If you couldn’t find the answer you’re looking for, visit our Contact Us page or email our support team. We’ll be happy to assist you.
Didn’t Find Your Answer?
Our support team is happy to help with anything from sizing advice to order updates.