Krenze is committed to delivering your order in a timely and reliable manner. This Shipping Policy outlines our dispatch timelines, delivery practices, and applicable terms. By placing an order on www.krenze.com, you agree to the terms set forth below.

All orders placed on our platform are subject to the following processing timelines:

•        Orders are processed on business days (Monday to Saturday, excluding public holidays)

•        Orders placed before 12:00 PM IST are typically processed the same business day

•        Orders placed after 12:00 PM IST or on non-business days will be processed the next business day

Order processing includes payment verification, quality inspection, and packaging. Krenze reserves the right to delay processing in the event of incomplete information, payment failure, or exceptional demand.

Once your order is confirmed and processed, dispatch is undertaken within 2–5 business days. You will receive a shipping confirmation notification along with a tracking number upon dispatch. Please note that dispatch timelines may be extended during peak seasons, festive periods, or in response to unforeseen operational circumstances.

Estimated delivery timelines following dispatch are as follows:

•        Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata): 2–4 business days

•        Tier-2 and Tier-3 cities: 4–7 business days

•        Remote or rural locations: 7–10 business days

These timelines are indicative and not guaranteed. ${BRAND} shall not be held liable for delays attributable to third-party courier partners, natural calamities, strikes, or any force majeure events.

Shipping charges, if applicable, are displayed at checkout prior to order confirmation. Krenze may offer free shipping on orders meeting a minimum purchase threshold, subject to ongoing promotions. Shipping charges are non-refundable except in cases where the delay or loss is attributable to Krenze.

Once your order is dispatched, a tracking ID will be shared via email or SMS. You may use this ID on the respective courier partner's website to track your shipment in real time. For tracking assistance, contact our support team at support@krenze.com.

Our courier partners will make up to two delivery attempts at the provided shipping address. In the event of a failed delivery due to the customer's unavailability or incorrect address, the shipment may be returned to our warehouse. Re-delivery charges may apply. Krenze shall not be responsible for failed deliveries resulting from:

•        Incorrect or incomplete address provided at the time of order

•        Recipient unavailability across multiple delivery attempts

•        Refusal to accept the shipment

If your shipment is delivered in a visibly damaged condition, please refuse acceptance and notify us immediately at support@krenze.com. In cases of lost shipments confirmed by the courier partner, Krenze will initiate a replacement or full refund upon completion of an internal investigation, which may take up to 10 business days.

Customers are solely responsible for providing an accurate and complete delivery address at the time of checkout. Krenze does not facilitate address modifications once an order has been dispatched. In case of an error, please contact us immediately at the email below before dispatch is confirmed.

COD is available on eligible orders across select pin codes in India. A nominal COD convenience fee may be applicable, displayed at checkout. Customers opting for COD are required to have the exact payable amount ready at the time of delivery. Repeated refusal of COD shipments may result in restriction of this payment option on the customer's account.

For any shipping-related queries, please reach out to our customer experience team:

 

Email: support@krenze.com

Website: www.krenze.com